How long does it take you to ship out my orders?
Please allow 3-6 days for your order to be ship due to the over-whelming amount of orders that are being received. Some may ship immediately, depending on product availability. Thank you for understanding!
We will notify you via e-mail once your order(s) has been shipped to the email address that you have provided upon making the purchase on our store.
*Note: please see to it that you add our email address as your email contact so that notifications from our site will not be sent to your spam / junk mail. thank you!
Would you be able to find something that is not listed in your store?
If that product is made and can be found in Japan, we will be able to do a look-up to check if we are able to provide your desired product. In this case, please contact us with your desired product brand & name w/ attached pictures on my e-mail address @ firstname.lastname@example.org
When will I receive my package?
For products other than liquid-based, please wait 7-15days to arrive. All liquid-based products will be shipped via surface airmail which will take 10-25days to arrive.
Please note that the number of delivery days is an estimate. Depending on the situation of delivery transport, customs clearance, and local handling conditions, the number of days will differ.
Thank you for understanding.
how can i choose the color/shade of a particular product?
In the event that you are going to order for a product w/c have different colors or shades like make-up or hair dye,
kindly put a note provided at the Order Form. this will ensure faster processing of your order.
in the event that the buyer forgot to put a note or e-mail us. we will personally notify the buyer through their e-mail address provided on the order form..
but after two days and still we haven't received any messages from the buyer, we will just have to refund the payment..
What currency do you accept?
Our payment system is managed by Paypal and currently accepts the following currencies:
USD (US dollars) and JPY (Japanese Yen)
for buyers who holds a different currency other than US$ and JP¥, please go directly to the primary ecrater website which is this one: http://japanbeauty.ecrater.com/
why is my payment ferunded?
We at japan beauty ships for free via regular mail so we would like to minimize or eliminate the cases of mail complaints.In some countries, mail loss or theft is very rampant.
we have the right to deny payments from customers from countries with this issues.
however, if you consider, seen, or experience this "situation" we can provide an alternative mode of shipping called EXPRESS MAIL SERVICE (EMS), this comes with a tracking number and arrives a lot faster compare to regular airmail. however this will require additional payment. if by any chance you feel more comfortable using EXPRESS MAIL SERVICE please do let us know so we can compute the additional shipping charges ( charges varies with location and total weight of the package)
thank you for understanding!